Call or Contact Centre Workers
On-the-job / entry-level Moderate growth · ANZSCO skill level 3 · occupation 5411
Call or Contact Centre Workers respond to telephone, Internet and email inquiries and complaints about an organisation's goods and services, and promote the goods and services.
How do you get there?
Highest qualification held by people in this job: 22.3% university · 31.1% vet / tafe · 42.4% school / entry (ABS Census via JSA).
Where these jobs are
VIC 26.4% · QLD 25.4% · NSW 23.5% · SA 10.9% · WA 8.7% · TAS 3.2% · ACT 1.4% · NT 0.5%
Top industries
Administrative and Support Services · Financial and Insurance Services · Public Administration and Safety.
Source: Jobs and Skills Australia — Occupation profiles (Feb 2026) + Employment Projections (May 2025–2035). © Commonwealth of Australia, CC BY 4.0. Figures are national estimates.