Call, Contact Centre and Customer Service Managers
University or VET Moderate growth · ANZSCO skill level 2 · occupation 1492
Call or Contact Centre and Customer Service Managers organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.
People employed38,500
Median pay$2,206per week, full-time
Projected growth+6.8%over 5 years (to 2030)
Recent growth-1.8%per year
Median age42
Female share43%
How do you get there?
Highest qualification held by people in this job: 31.5% university · 40.9% vet / tafe · 23.8% school / entry (ABS Census via JSA).
Where these jobs are
NSW 33.2% · VIC 30% · QLD 17.9% · WA 9.6% · SA 5.6% · TAS 1.5% · ACT 1.3% · NT 0.8%
Top industries
Other Services · Retail Trade · Professional, Scientific and Technical Services.
Source: Jobs and Skills Australia — Occupation profiles (Feb 2026) + Employment Projections (May 2025–2035). © Commonwealth of Australia, CC BY 4.0. Figures are national estimates.